Orders

It takes approximately 1-2 business days to process your order. Once shipped, you should receive it in 3-8 business days.

Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases.

We currently only ship to the United States.

All orders are subject to a $5.99 fee per shipment from each shipping location. You can see where your item is being shipped from in the “Shipping Location” section of the item details page.

Unfortunately, expedited shipping is not available at this time.

Once your order has been shipped, you will receive an email with tracking information. If you have additional questions, reach out to soul-cycle@thredup.com for support.

If the estimated delivery time frame for your package has passed, please contact soul-cycle@thredup.com with your order number, and we’ll be happy to track your package.

Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. We ask that you please take the following steps before we investigate further:
• Check with your neighbors, roommates, property manager, or front office
• Search around your porch or property in case the package was placed in a secure and hidden location
• Confirm with your delivery provider to see if the package was held
If you don't receive your order within 14 days, please reach out to soul-cycle@thredup.com.

Please reach out to soul-cycle@thredup.com with your order number to request a cancellation. If a cancellation is not possible due to immediate processing, take advantage of our easy returns process.

Please reach out to soul-cycle@thredup.com to see if an update to your shipping address is possible—make sure to include your order number and new address. Once an order has been processed, the shipping address cannot be changed. In these cases, we recommend establishing a mail forwarding address.

Once an order has been placed, we cannot change the chosen payment method. If your order hasn’t been processed yet, thredUP Customer Service may be able to cancel your order. Please reach out to soul-cycle@thredup.com with your order number.

Returns

If you decide an item isn't the right fit for you, visit our Returns page to process your request. Returns must be sent back within 14 days of delivery. The 14-day timeframe starts when an item is delivered, not the order as a whole. If your order is arriving in multiple shipments, you may have different return windows. Multiple items may be sent in one package, as long as the return slips are included.

Refund Requirements:
• Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc.).
• Original shipping charge for returned items will not be refunded.
• Final-item sales may not be returned.

Your refund will be issued to your original form of payment. Note that a shipping return fee of $5.99 will be deducted from your refund.

We only accept online returns for SoulCycle Heritage items at this time. Please visit our Returns page to process your return.

Once processed, it may take your bank up to 7 business days to credit the refund to your account.

Trade In

SoulCycle is partnering with ThredUp to allow customers to turn their gently used clothes into  SoulCycle shopping credit. 

SoulCycle x ThredUp’s Clean Out service is designed to make cleaning out and earning brand credit as easy and convenient as it should be. Unlike peer-to-peer consignment, we do all the work for you including: inspection and photography, packaging and shipping, and marketing to help your items sell. There is no fee to use our service and we take care of the shipping costs to get your items to us. Once you send your items in, we’ll determine which items are eligible for consignment. When the 30-day consignment period has passed, we will let you know how much brand credit you earned. Any items that are not eligible for consignment will be reused or responsibly recycled. Due to the volume of Clean Out Kits we receive and to keep our service free of charge, we are unable to provide item level details through this program, including how many items were accepted and which items were accepted and which were not. But you can rest assured that we will give your items the best possible chance at a second life. Any items that are not eligible for consignment will be reused or responsibly recycled. If you would like your items returned to you, please select Return Assurance ($10.99 fee) when you order your Clean Out Kit and before we process your items. If you have any questions, please contact us at soul-cycle@thredup.com.

Visit our Trade In page to print out a digital label for use on any box, envelope, or bag.

Have a Clean Out Kit from a store or online purchase? Be sure to activate it  here. Click “Activate a Kit” and you’ll be redirected to an activation page. Provide your existing SoulCycle account email to help avoid delays in receiving your credit from SoulCycle. Type in your activation code (bag number) or the tracking number for your kit on the activation page. You’ll receive an email confirmation once your kit is activated.

Our Clean Out services are currently only available to customers within the 48 contiguous US states. We hope to expand to other states and countries in the future!

Please email us at soul-cycle@thredup.com with your bag number or kit tracking number and we’ll activate the kit for you.

You can drop your bag or box off at any USPS or FedEx location.

You can send in gently used women’s and kids’ clothing, handbags, shoes, and accessories from any brand. View a complete list of eligible items here.

All items should:

  • Be clean.
  • Have limited signs of wear, including pilling, fading and shrinkage.
  • Have no damage, such as missing parts, rips, stains and odors.
  • Have no alterations, including cut off labels or missing size information.

Please note: Only 50% of the items in the average Clean Out Kit meet ThredUp’s quality standards.

Together with their partners, ThredUp is committed to returning as many items as possible back into the circular economy and keeping them out of landfill. Items that are still in good shape, but don’t meet ThredUp’s quality standards are evaluated for inclusion in ThredUp’s Rescues program. Items that don’t qualify for listing or Rescue Boxes are reused or responsibly recycled by ThredUp’s vetted network of textile recycling and reuse partners.

You can view information regarding a specific Clean Out Kit and get updates here. We will also keep you updated every step of the way via email. You will receive notifications when we receive your bag, when your items are processed, and when you receive SoulCycle credit.

Once you’ve mailed your kit, it can take up to 3 weeks to be delivered to ThredUp. Once your kit is received, it will take up to 4 weeks to process your kit.

There's no charge for digital Clean Out Kits and they are free to return. If you would like items that don’t get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. Please note: Return Assurance must be selected when you review your Clean Out Kit settings and before we process your items.

The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Some value brands are ineligible for a payout, but you can still feel good about sending them in. See a list of ineligible brands here.

Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). If you choose Return Assurance, those fees will be automatically deducted from any earnings. With a SoulCycle Clean Out Kit, you’ll also earn an extra 10% bonus on your payout!

Please contact soul-cycle@thredup.com if you do not receive a gift card notification within 14 days of your completed kit email.

45 day consignment timeline

Each item has a 14-day return window. If your item is returned, it will be relisted and continue its consignment window. You will be paid out after the item sells if it is not returned for the second time.

SoulCycle credit is store credit and can be used to purchase merchandise from the Soul Shop. There is no time period in which you have to spend your SoulCycle credit as it has no expiration date. Please contact soul-cycle@thredup.com if you do not receive a gift card notification within 14 days of your completed kit email.

If you would like any of your items returned to you, please contact soul-cycle@thredup.com and we can start the reclaim process. There is a small shipping fee for reclaimed items. Here’s how to get the most of your next Clean Out experience: Send in popular brands our thrifters know and love. Ensure items are in excellent condition. Only send clean and freshly laundered items. Don’t send items from our banned categories list.

Products

All SoulCycle Heritage items are processed and inspected according to strict quality standards to ensure they are “re-sellable,” meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations.

Our inventory is constantly changing because we receive items from our customers’ closets. We list new items every hour, so check the site often to find your perfect match!

Contact

Reach out to us at soul-cycle@thredup.com. Please note that all SoulCycle Heritage customer service questions will be handled via this email.

ThredUp is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world’s largest resale platforms for women’s and kids’ apparel, shoes, and accessories.